ProHeal Shipping Policy

Last Updated: August 19, 2026

Thank you for choosing ProHeal. We are committed to providing a smooth and reliable shipping experience for our customers.

We currently ship eligible ProHeal products to customers in Canada, the United States, the United Kingdom, and Australia.

1. Order Processing

Orders are processed after payment has been successfully received.

• Orders are typically processed within [1–3 business days].
• Orders are not normally processed or shipped on weekends or public holidays.
• During holidays, promotions, or periods of high order volume, processing may take longer.
• Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

ProHeal currently ships to:

• Canada
• United States
• United Kingdom
• Australia

Shipping availability may vary depending on the specific product and destination. Certain health-related products may be subject to transportation, customs, import, or regulatory restrictions.

If an item cannot legally or safely be shipped to your destination, we reserve the right to cancel the affected order and issue an appropriate refund.

3. Shipping Rates

Shipping costs are calculated and displayed at checkout based on your shipping destination, order size, product weight, and the shipping option available for your order.

Any free-shipping promotions will be clearly communicated on our website and/or at checkout.

4. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Canada: [3–8 business days]
United States: [5–10 business days]
United Kingdom: [5–12 business days]
Australia: [7–15 business days]

These are estimates only and are not guaranteed delivery dates. Delivery may take longer because of customs processing, carrier delays, weather, holidays, incorrect addresses, or circumstances outside ProHeal's control.

5. Order Tracking

When tracking is available, ProHeal will provide tracking information by email after your order has been shipped.

Please allow some time for tracking information to become active after the carrier receives your package.

If your tracking information has not updated for an extended period, please contact our customer support team.

6. International Shipping, Duties & Taxes

Orders shipped outside the country from which they are fulfilled may be subject to customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are the responsibility of the customer.

ProHeal is not responsible for delays caused by customs authorities. Customers are responsible for providing accurate shipping and customs information when required.

International duties and taxes can vary depending on the destination, product, product value, and applicable regulations.

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address, your order may be delayed, returned, or incur additional shipping charges.

Please contact us as soon as possible if you notice an error in your shipping address. Once an order has been shipped, we may not be able to change the delivery address.

8. Lost, Stolen, or Damaged Packages

If your package appears to be lost or arrives damaged, please contact ProHeal as soon as possible.

For damaged packages, we may request photographs of the package and product to assist with the investigation.

Once a package has been confirmed as delivered by the carrier, ProHeal is not responsible for packages that are subsequently lost or stolen from the delivery location. However, we will work with the customer and carrier where possible to investigate the issue.

9. Shipping Delays

Occasionally, orders may be delayed because of circumstances outside our control, including:

• Severe weather
• Carrier disruptions
• Customs inspections
• Public holidays
• Incorrect or incomplete addresses
• High shipping volumes
• Government or regulatory requirements
• Other unforeseen circumstances

We appreciate your patience if a delay occurs.

10. Health-Related Products

Some ProHeal products may be subject to specific shipping, import, customs, or regulatory requirements depending on the destination country.

Customers are responsible for ensuring that products ordered are permitted for import and use in their location.

ProHeal does not guarantee that every product will be available for delivery to every address. If an order cannot be shipped because of applicable restrictions, we will contact the customer regarding the available options.

11. Order Cancellation

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

12. Contact Us

If you have questions about your order or our shipping policy, please contact us:

ProHeal
Email: proheal001@gmail.com

We are happy to assist you with shipping and order-related questions.

Please Note: This Shipping Policy is intended as a general ecommerce policy. Because ProHeal sells health-related products internationally, you should review applicable Canadian, U.S., UK, and Australian product/import requirements and have the final policy reviewed for your specific products and business structure before publishing.